About this role

ABOUT THE ROLE We're a fast-growing, seed-funded AI voice platform helping B2C businesses automate millions of customer calls through human-like AI agents. Our platform spans sales, support, and operational use cases — and we're looking for a Customer Engineer to join our technical customer-success team in Berlin. In this role, you'll sit at the intersection of engineering and customer success — ensuring customers successfully deploy and get maximum value from our platform, while feeding real-world insights back into our product and engineering teams.

You'll have direct, measurable impact on customer satisfaction and on how our technology evolves. WHAT YOU'LL DO - Provide hands-on technical guidance to customers deploying, configuring, and optimising our platform. - Troubleshoot PostgreSQL-backed data workflows and frontend/backend code (TypeScript, React, Node.js, Python) alongside customers. - Help customers design and refine prompting strategies and related AI workflows to unlock the full value of the platform.

- Build and maintain strong, trust-based relationships with customers, acting as their primary technical liaison into product and engineering. - Gather, synthesise, and communicate customer feedback to drive product improvements and documentation updates. WHAT WE'RE LOOKING FOR Required: - 2+ years of software engineering experience with demonstrable business impact through written code. - Solid familiarity with TypeScript, React, Node.js, and Python.

- Hands-on experience with PostgreSQL, including troubleshooting data workflows. - Experience in a customer-facing role — you know how to listen, communicate clearly, and build credibility with technical stakeholders. - Ability to guide customers through prompting, AI workflow design, and related problem-solving. - Excellent written and verbal communication skills; comfortable bridging customer needs and engineering context.

Nice to have: - Strong computer science fundamentals. - Prior experience deploying or configuring SaaS or AI platforms for enterprise customers. - Genuine interest in AI, LLMs, and voice technology. LOCATION & WORK ARRANGEMENT - On-site in Berlin, Germany. - Visa sponsorship is available. WHY JOIN - Early-stage, high-growth team (~16 people) backed by top-tier investors including Y Combinator. - Seed-stage company with meaningful runway and strong investor backing (Series A/B trajectory).

- Work directly with founders and engineers — your impact is immediate and visible. - A role that blends technical depth with customer empathy at the frontier of AI voice technology.

Source listing: ashby_clera