About this role

📋 Description Monitoring assigned queues on a daily basis. Taking inbound calls. Outbound calls to clients for required products and follow-up. Identify and address all customer questions and concerns. Conflict resolution internal/external. Thoroughly research and understand all facets of customers’ requests. 🎯 Requirements High School Diploma or General Education Degree (GED) is required Associate degree in English, Journalism, marketing or other related degree is preferred.

Experience with Customer Relationship Management (CRM) software is preferred. One to two years in customer service field is required. Previous call center work in a customer service environment is preferred. Strong verbal and written communication skills.

Source listing: empllo_remote