About this role

The Role: We are expanding our Customer Success team and are looking to bring on a Customer Success Manager to join our team in Belgium. The Customer Success Manager plays an exciting and crucial role in establishing, nurturing, and maintaining customer relationships with a focus on product adoption, satisfaction, retention, and expansion. This is an individual contributor with career progression towards a Manager or Team Lead role within two to three years.

Responsibilities: Manage a portfolio of customers and ensure a consistent, high-quality experience Build strong relationships and act as a trusted point of contact Identify risks early and take proactive steps to address them Partner cross-functionally and collaborate effectively to drive outcomes Navigate customer conversations, balancing company priorities with customer needs Maintain accurate data, reporting, and internal documentation Take ownership of internal tools and workflows tied to customer management Contribute to process improvements and team efficiency Requirements: Minimum 1-2 years of experience, bonus for Customer Success/Account Management experience Organization and accountability (detail-oriented, fierce data hygiene, tracking, etc.) Proven work experience as a Customer Success Manager or similar role preferred Strong English communication skills (clear, concise, and professional), professional proficiency in German or Italian is a plus.

Proven ability to collaborate across teams and build alignment Strong negotiation and influencing skills with customers and internal stakeholders Problem-solving mindset with the ability to think critically Ability to work independently while knowing when to involve others Assets: Technical aptitude (has baseline technical knowledge and the attitude and desire to continuously learn in a technical environment) Management, renewals or upsells experience would be a plus Excel/Google Sheets experience Software Experience Experience with data tools or reporting platforms Exposure to customer-facing roles in fast-paced environments Experience working cross-functionally with different teams Process improvement or operational experience

Source listing: lever_apryse