About this role

📋 Description Deliver an exceptional customer experience through email, chat, and the occasional call, turning Take full ownership of customer issues - digging in, resolving challenges, and knowing when to Experiment and explore in test environments to recreate customer scenarios, uncover product Anticipate customer needs and provide tailored solutions that help them get back to the field Consistently hit performance goals around productivity, customer satisfaction, and reliability.

🎯 Requirements A customer-first mindset, bringing a friendly, professional, and solutions-focused attitude to Strong technical skills with the ability to guide users of all experience levels through our Genuine excitement for solving problems, uncovering solutions, and deepening your product expertise. Natural curiosity and resourcefulness to dig in, recreate issues, and learn through hands-on Excellent written and verbal communication skills.

A proven track record of high performance in customer or technical support roles. 🎁 Benefits Experience in SaaS or tech start-up environments. A background as an admin, parent, coach, or participant in recreational sports. Ability to work 8:30am-5pm PST.

Source listing: empllo_remote