About this role

ABOUT THE ROLE We're a seed-stage B2B SaaS startup building an AI-powered support agent purpose-built for technical customer service teams. Our product helps B2B companies auto-resolve complex support tickets, supercharge human agents, and streamline the support-to-engineering workflow — all within tools like Zendesk, Jira, and Slack. We're a small, high-ownership team and we're looking for a Founder's Associate (GTM/Sales) to work side-by-side with our CEO to get our product in front of the right customers.

You'll be an early, pivotal hire — shaping how we go to market and building AI-native sales processes from the ground up. This is a fully on-site role based in Munich, Germany. Relocation is welcome; visa sponsorship is not available. WHAT YOU'LL DO - Own frontline outreach: craft smart outbound campaigns, generate targeted lead lists, and reach out via email, LinkedIn, and phone to book discovery calls. - Lead and participate in discovery calls, qualify high-potential leads, and guide prospects through the trial experience.

- Set up and manage shared communication channels with prospects and customers. - Test and iterate on new growth channels to identify the highest-impact acquisition strategies. - Track every pipeline step in the CRM, report on metrics, and continuously improve conversion rates. - Leverage AI tools extensively across all responsibilities and collaborate on making internal processes AI-native — always exploring what's possible with the current state of AI.

- Work directly with the CEO to develop and execute GTM strategy. WHAT WE'RE LOOKING FOR Must-haves: - 2+ years of experience in sales, business development, or GTM roles — with hands-on execution of outbound campaigns and pipeline management. - Native-level fluency in German (dealbreaker). - Located in Munich or genuinely willing to relocate and work on-site. - Proven track record crafting and executing outbound sequences via email, LinkedIn, and phone to book discovery calls.

- Experience developing and executing GTM strategy in a startup environment. - Hands-on experience with CRM platforms (pipeline tracking, reporting, workflow management). - Demonstrated ability to lead discovery calls, qualify leads, and advance deals through pipeline stages. - Quantifiable results from past roles or side projects — you can show your impact with numbers. Nice-to-haves: - Experience using AI tools to automate or enhance sales processes, outreach, or pipeline management.

- Experience testing multiple growth channels and doubling down on what works. - Background at an early-stage startup with a small, high-accountability team. - Comfortable working in a fast-moving environment with evolving priorities. The right person for this role: - Is ambitious, impact-driven, and takes full ownership of their work. - Thrives in a small team without hand-holding. - Is genuinely excited about using AI/LLMs in day-to-day workflows — not just in theory.

- Is open to feedback and constantly iterating. LOCATION This is an on-site role in Munich, Germany. We welcome candidates willing to relocate. Visa sponsorship is not available for this position. ABOUT THE COMPANY We're a seed-funded startup (Series Seed) in the AI customer support space, operating in a growing market alongside companies like Intercom, Zendesk, Freshworks, and Ada. Our product is SOC-2 Type 2 certified, GDPR compliant, and processes all data in Europe.

We're a team of roughly 10 people moving fast and building something technically differentiated.

Source listing: ashby_clera