About this role

YOUR MISSION - Lead and coordinate the work of two operational teams within the partnerships function, ensuring clear ownership, accountability, execution quality, and continuous process improvement - Drive the onboarding of PSP companies onto processing channels brought in by the business development team - from first contact through to live transactions - Build, maintain, and scale integrations with new and existing partners, ensuring smooth technical and commercial setup processes - Own and oversee a portfolio of merchant accounts across multiple partner channels - monitor performance, identify risks, and drive resolution - Maintain and continuously improve the partner risk register, proactively managing compliance, IPS, acquirer, and operational risks - Oversee merchant account infrastructure, including volume limits, transactional activity, statuses, and operational history - Review, negotiate, and optimize commercial terms including processing rates, settlements, rolling reserves, and deposits - Manage incoming partner-related requests across compliance, IPS, operational, and acquirer matters - ensuring timely coordination and resolution - Resolve settlement delays, operational escalations, and debt-related issues directly with partners - Identify opportunities to scale partner capacity, improve operational efficiency, and optimize existing payment solutions - Collaborate closely with Business Development, Routing, Compliance, Finance, and Operations teams to support sustainable partner growth and operational stability - Contribute to the development and standardization of internal partnership processes, reporting, and operational controls WHAT MAKES YOU A GREAT FIT - Previous leadership experience within partnerships, account management, operations, or payment infrastructure teams - Proven ability to lead and coordinate multiple teams in a fast-paced fintech, acquiring, or payment infrastructure environment - At least 4+ years of experience in account management, partner success, onboarding, or partnership operations within a PSP, acquirer, payment gateway, or payment infrastructure company - Strong understanding of payment processing, including approval rates, acquiring flows, settlements, risk management, and compliance frameworks - Hands-on experience managing merchant accounts and PSP relationships with a deep understanding of how the payments ecosystem operates - Strong operational mindset with the ability to manage multiple priorities, resolve escalations, and improve complex workflows - Comfortable working with operational dashboards and data; confident Excel skills are required, experience with BI or operational analytics tools is a plus - Ownership-driven approach - able to proactively identify issues, make decisions, and drive solutions independently - Strong communication and stakeholder management skills, with the ability to work effectively across technical, operational, commercial, and external partner teams - Fluent Russian and strong English communication skills WHY YOU'LL LOVE IT HERE - Meaningful Impact: a chance to make a real impact by contributing directly to the growth of a leading fintech company in the payments space! - Career Development: we’re young, very ambitious, and serious about growth.

If you’re driven and want to move fast, we’ll give you the space, support, and real ownership to grow with us. - A Passionate Team: work side-by-side with talented, driven people who genuinely care about what they do. - Competitive Compensation: matched to your skills, expertise, and impact, with transparent annual performance reviews. - Hybrid Work: work from our modern, comfortable office while enjoying the flexibility of a hybrid schedule.

- Paid Time Off: 21 days of vacation per year, bank holidays, and sick leave. - Learning & Development to Help You Work Smarter: conferences, courses, and professional growth, plus a budget for AI tools. - Well-Being Allowance: to spend on hobbies and whatever helps you stay energized and at your best. - Unique FYST Perks: an “Adopt a Pet” day and a Birthday off. Curious about our team, our values, and the unique ways we celebrate wins? Take a look here: https://fyst.com/culture

Source listing: ashby_fyst