About this role

In order to qualify for this position, you must have at least one year of specialized experience at the next lower grade level in the Federal service or equivalent experience in the private or public sector. SPECIALIZED EXPERIENCE is defined as: Specialized Experience GG-07 One year of specialized experience equivalent to at least the GG-05 grade level, or education that meets applicable qualification requirements. Specialized experience includes assisting with personnel or administrative transactions; reviewing forms or records for accuracy and completeness; entering, tracking, or reconciling data in automated systems; responding to routine customer inquiries; and following established policies, procedures, and quality standards.

Specialized Experience GG-09 One year of specialized experience equivalent to at least the GG-07 grade level, or education that meets applicable qualification requirements. Specialized experience includes processing or reviewing personnel actions; researching and applying HR policies, coding instructions, or pay guidance; conducting quality-control reviews; identifying and resolving discrepancies; using automated HR information systems; and providing guidance or customer service on personnel-related matters.

The ideal candidate will be able to demonstrate the following: Demonstrates exceptional attention to detail and takes ownership of accurate, timely results. Can manage competing priorities and high-volume work while meeting established deadlines. Uses sound judgment, research, and analytical skills to identify errors and resolve problems. Communicates clearly and professionally, both orally and in writing, with customers at all levels.

Works collaboratively, shares knowledge, accepts feedback, and contributes to a supportive team environment. Handles sensitive personnel information with discretion and maintains appropriate confidentiality. Is comfortable learning and using HR systems, tracking tools, SharePoint, Microsoft 365, and automated workflows. Looks for practical ways to strengthen consistency, efficiency, quality, and the employee experience.

PLEASE BE CLEAR AND CONCISE. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Source listing: usajobs