About this role

Your experience must reflect skill in the following areas: attention to detail, customer service, oral communication, and problem solving. 1. Attention to Detail Reviewed system requirements, configuration items, software documentation, and testing results to ensure accuracy, maintain configuration integrity, enforce information security requirements, and support successful system implementation throughout the development lifecycle.

2. Customer Service Collaborated with customers, project personnel, and system stakeholders to understand operational requirements, provide technical guidance, support system testing and implementation, deliver user training, and resolve issues that improved customer satisfaction. 3. Oral Communication Communicated technical information clearly to project teams, customers, managers, and system users by providing status updates, explaining system functionality, conducting user training, and coordinating implementation activities throughout the project lifecycle.

4. Problem Solving Analyzed system requirements, identified technical issues affecting software, hardware, networking, and configuration management, developed practical solutions, resolved implementation challenges, and ensured systems met operational and security requirements before deployment. Your experience must reflect skill in the following areas: attention to detail, customer service, oral communication, and problem solving.

In addition: Your resume must also demonstrate at least one year of specialized experience at or equivalent to the GS-11 grade level or NH-03 pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1. Knowledge of capabilities and requirements analysis. 2. Knowledge of cloud computing service models Software as a Service (SaaS), Infrastructure as a Service (laaS), and Platform as a Service (PaaS).

3. Knowledge of the systems engineering process. 4. Interpret IT policies, standards, and guidelines. 5. Coordinate with systems architects and developers, as needed, to provide oversight in the development of design solutions. 6. Ensure that all systems components can be integrated and aligned (e.g., procedures, databases, policies, software, and hardware). Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Source listing: usajobs