About this role

Time in Grade Time-in-grade restrictions apply for all candidates considered under Merit Promotion (generally applicants who have held a Federal civilian appointment within the previous 52 weeks). These applicants must have 1 year time-in-grade at the next lower level or equivalent to qualify. Basic Qualifications - For all positions individuals must have IT-related experience demonstrating each of the nine (9) competencies listed below.

The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

3. Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change. 4. Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems. 5. Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations 6.

Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 7. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

8. Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals. 9. Technical Competence - Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues. AND SPECIALIZED EXPERIENCE: Applicants must possess one (1) year of specialized experience equivalent to at least the next lower grade level (GS-12); or its non-Federal equivalent that demonstrates evaluative: Ability to provide Tier Level 3 IT support by managing and optimizing Microsoft 365 environment including Microsoft Teams calling features, voice routing, and PSTN connectivity to support enterprise communications; Administering Microsoft 365 collaboration services, including Microsoft Teams, SharePoint Online, and related workloads; Engineering M365 configurations and policies to improve collaboration, governance, and service reliability; Troubleshooting Microsoft Teams voice, meeting, and collaboration issues by analyzing call logs and coordinating with IT Operations teams; Coordinating with Audio Video teams, networking, and M365 teams to support integrated collaboration technologies and platform updates; Monitoring M365 service health and implementing improvements to strengthen performance, compliance, and user experience.

Additionally, applicant must have experience configuring in Microsoft Office applications (e.g., Microsoft Teams, OneDrive, Outlook, etc.) and other cloud applications and services (e.g., Exchange Online, SharePoint Online, Secure Access Service Edge, etc.); use and configure Microsoft Intune to manage computers and mobile devices in an enterprise/corporate environment (e.g., deploy new applications and remove installed applications, deploy new versions of applications, etc.); use and configure Microsoft Autopilot with Microsoft Intune to configure new computers and mobile devices in an enterprise/corporate environment; use an IT asset inventory management system/software to manage and track all IT assets (e.g., hardware and software assets and licenses); manage Azure infrastructure such as Active Directory, virtual machines, network and storage, and group policies NOTE: To be considered for this position, you must meet all qualification and eligibility requirements for the GS-2210 series set forth in the Office of Personnel Management (OPM) Qualification Standards by the closing date of the announcement.

A copy is available at: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement including time-in-grade restrictions, specialized experience and/or education, as defined below.

Source listing: usajobs