About this role

You must meet all qualifications and eligibility requirements by the closing date (08/10/2026) of this announcement. Credit will be given for all appropriate qualifying experience. For current Federal employees, if hours worked per week are not included on your resume, you must submit a non-award SF-50 for each federal position listed as part of your application to be used to validate your work schedule and determine the amount of qualifying experience that you will be granted.

An award SF-50 will not be acceptable documentation for which to consider your amount of qualifying experience. For all other applicants who are not current federal employees, your resume must state either "full-time" (or "40 hours a week") or "part-time" with the number of hours worked per week to ensure proper crediting of specialized experience. Failure to adequately provide information needed to determine number of hours worked in each position may result in that time not being credited when evaluating qualifying experience.

For periods of time that reflect military service, the DD-214 or Statement of Service is sufficient to meet the full and/or part-time hours requirement as the service dates will be reflected BASIC REQUIREMENT: In accordance with OPM's Individual Occupational Requirements and competency based framework for the GS-2210 series, Applicants must meet the following basic requirement for the Information Technology Management Series, GS-2210, positions at the GS-12 and GS-13 grade levels and must demonstrate all nine required general competencies at or above the minimum proficiency level applicable to the grade level for which they are being considered.

Level 3-Intermediate: Applies the competency in difficult situations and requires occasional guidance. Level 4-Advanced: Applies the competency in considerably difficult situations and generally requires little or no guidance. Required competencies Attention to Detail: Is thorough when performing work and conscientious about attending to detail. GS-12: Level 4 GS-13: Level 4 Customer Service: Works with clients and customers to assess their needs, provide information or assistance, resolve problems, or satisfy expectations; knows about available products and services; and is committed to providing quality products and services.

GS-12: Level 4 GS-13: Level 4 Decision Making: Makes sound, well-informed, and objective decisions; considers the impact and implications of decisions; and commits to appropriate action, including in uncertain situations. GS-12: Level 3 GS-13: Level 3 Information Management: Identifies the need for information and knows where or how to gather it; organizes and maintains information or information-management systems. GS-12: Level 4 GS-13: Level 4 Interpersonal Skills: Develops and maintains effective working relationships; demonstrates courtesy, tact, and understanding; and works effectively with individuals from varied backgrounds and in different situations.

GS-12: Level 4 GS-13: Level 4 Oral Communication: Expresses information, ideas, or facts effectively to individuals or groups, considering the audience and nature of the information; listens to others and responds appropriately. GS-12: Level 3 GS-13: Level 3 Problem Solving: Identifies problems; determines the accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives; and makes recommendations.

GS-12: Level 3 GS-13: Level 4 Teamwork: Encourages and facilitates cooperation, trust, and commitment and works with others to achieve organizational or team goals. GS-12: Level 4 GS-13: Level 4 Technical Competence: Uses job-related technical knowledge acquired through training or experience; works with, understands, and evaluates technical information; and provides technical advice to others. GS-12: Level 3 GS-13: Level 4 -AND- SPECIALIZED EXPERIENCE FOR GS-12: A qualified candidate's online application and resume must demonstrate at least one year of specialized experience equivalent to the next lower grade level (GS-11) in the Federal service.

Specialized experience for this position is defined as experience that demonstrates ALL of the following: Administering and maintaining organizational IT systems or platforms, including monitoring system performance and availability; performing system configuration, maintenance, upgrades, or patching; managing user accounts or system access; and diagnosing and resolving difficult operational or performance problems. Gathering, analyzing, documenting, or validating business and technical requirements; evaluating IT products, services, or technical alternatives; and supporting the testing, integration, implementation, or enhancement of IT systems and solutions.

Implementing information-system security controls; maintaining system-security documentation; and supporting security-control assessments, system-authorization or compliance activities, incident reporting, vulnerability remediation, or corrective-action activities. Administering or maintaining databases or data-management services, including performance, capacity, backup, recovery, query, reporting, or data-integrity activities; and diagnosing difficult customer-reported technical problems or coordinating technical solutions with customers, technical personnel, contractors, or vendors.

SPECIALIZED EXPERIENCE FOR GS 13: A qualified candidate's online application and resume must demonstrate at least one year of specialized experience equivalent to the next lower grade level (GS-12) in the Federal service. Specialized experience for this position is defined as experience that demonstrates ALL of the following: Leading or managing the administration, configuration, monitoring, maintenance, upgrading, migration, or modernization of complex IT systems or platforms; evaluating system performance, capacity, availability, serviceability, or recoverability; and resolving highly complex operational, integration, or cross-platform problems.

Leading organizational-needs, business-case, or technical analyses; eliciting, analyzing, documenting, and validating business and technical requirements; evaluating IT products, platforms, or technical alternatives; and defining or leading system-testing, integration, implementation, deployment, or modernization activities. Leading or coordinating system-security, authorization, or compliance activities; developing or interpreting security procedures, technical criteria, or control-implementation guidance; analyzing significant vulnerabilities, incidents, or control deficiencies; and directing or coordinating corrective and remediation actions.

Designing, developing, administering, or modernizing complex databases or data services; resolving complex database-performance, capacity, data-integrity, backup, recovery, or integration problems; and coordinating database or data-service changes with customers, technical personnel, contractors, or vendors. -OR- I do not meet the normal one-year specialized-experience pathway, but I qualify under an alternative qualification pathway.

My resume and submitted application materials identify licensure, registration, professional certification, special training, substantial technical accomplishments, or a combination of experience and skills that may demonstrate the competencies and technical capability required to perform the full range of work at a level comparable to GS-12 and/or GS-13. I understand that this claim requires a comprehensive HR and technical review and does not automatically establish qualification.

QUALIFICATIONS CONTINUES IN THE EDUCATION SECTION BELOW.

Source listing: usajobs