About this role

Job Description – Lead Infrastructure & Cloud Engineer Position Title: Lead Infrastructure & Cloud Engineer Experience Level: 5–8 Years Location: Dubai Department: Information Technology (IT) Job Summary We are seeking a highly skilled and experienced Lead Infrastructure & Cloud Engineer to manage, support, secure, and optimize the organization’s on-premises and cloud infrastructure. The ideal candidate will possess strong L2 and L3 support expertise across Microsoft technologies, Windows Server, Microsoft 365, identity management, virtualization, storage, backup solutions, and cloud platforms, including Microsoft Azure and Oracle Cloud Infrastructure (OCI).

The role is responsible for ensuring the availability, performance, security, scalability, and reliability of the organization’s IT infrastructure and cloud environments. The successful candidate will also support business-critical systems and lead infrastructure modernization, cloud migration, automation, and digital transformation initiatives. Key Responsibilities Infrastructure Administration Manage and maintain enterprise IT infrastructure environments.

Administer Windows Server environments and related services. Monitor infrastructure performance, availability, capacity, and system health. Manage operating system upgrades, security patching, and infrastructure lifecycle activities. Ensure adherence to IT governance, security, compliance, and operational standards. Provide advanced L2 and L3 support for infrastructure-related incidents and service requests. Plan and implement infrastructure upgrades, migrations, and modernization initiatives.

Coordinate with application, cybersecurity, database, and network teams to maintain service availability. Active Directory and Identity Management Administer Active Directory, Organizational Units, DNS, DHCP, DFS, and Group Policies. Manage Microsoft Entra ID and Microsoft Entra Connect. Implement and support Identity and Access Management controls. Support Single Sign-On and Multi-Factor Authentication. Manage user provisioning, access permissions, privileged accounts, and identity security policies.

Implement Conditional Access policies and identity protection controls. Monitor directory synchronization and resolve authentication-related issues. Conduct periodic reviews of user access, administrative privileges, and inactive accounts. Microsoft 365 Administration Administer and support: Exchange Online Microsoft Teams SharePoint Online OneDrive for Business Microsoft Intune Microsoft Defender Microsoft Purview (preferred) Additional responsibilities include: Manage Microsoft 365 licensing and group-based licence allocation.

Troubleshoot mail flow, collaboration, synchronization, access, and security-related issues. Support Microsoft 365 security, compliance, retention, and governance initiatives. Manage Exchange Online policies, mailboxes, distribution groups, and shared mailboxes. Configure and maintain Microsoft Teams and SharePoint administrative policies. Support data-loss prevention, information protection, and eDiscovery requirements.

Monitor Microsoft 365 service health and coordinate resolution of service-impacting incidents. Cloud Infrastructure Administration Microsoft Azure Administer Azure Virtual Machines, Storage Accounts, Virtual Networks, and related resources. Configure Network Security Groups, VPN Gateways, private endpoints, and hybrid cloud connectivity. Manage Azure subscriptions, resource groups, role-based access controls, and governance policies.

Administer Azure Backup and Azure Site Recovery. Support Azure Monitor, Log Analytics, alerts, and infrastructure monitoring. Implement Azure security controls, policies, and recommended cloud governance practices. Optimize Azure resource utilization, licensing, and operational costs. Support Azure landing zones and standardized cloud architecture. Participate in cloud migration, modernization, and workload transformation projects.

Implement high-availability and disaster-recovery solutions for Azure workloads. Oracle Cloud Infrastructure Administer OCI Compute, Storage, Networking, Database connectivity, and Security services. Manage Virtual Cloud Networks, subnets, route tables, security lists, and load balancers. Configure and manage OCI Identity and Access Management. Administer OCI compartments, policies, user groups, and access controls. Support OCI Backup, Monitoring, Logging, and Disaster Recovery solutions.

Manage hybrid connectivity between OCI and on-premises environments. Monitor OCI resource performance, availability, security, and cost. Participate in OCI migration, modernization, and infrastructure deployment projects. Implement high-availability and business-continuity solutions for OCI workloads. Virtualization and Datacenter Management Manage VMware vSphere and ESXi environments. Administer Microsoft Hyper-V environments.

Provision, configure, and maintain virtual machines. Manage virtual infrastructure capacity, availability, and performance. Support high-availability, replication, and disaster-recovery configurations. Manage host upgrades, firmware updates, and virtual infrastructure patching. Perform datacenter capacity planning and resource optimization. Support physical servers, racks, power, cooling, and datacenter-related infrastructure.

Coordinate with vendors for hardware maintenance and warranty support. Storage and Backup Administration Administer enterprise storage solutions, including: NetApp QNAP HPE MSA SAN and NAS platforms Manage backup and recovery platforms, including: Veeam Backup & Replication Azure Backup Microsoft 365 backup solutions OCI Backup and Recovery Additional responsibilities include: Monitor backup jobs and resolve failures.

Perform regular backup validation and restoration testing. Conduct disaster-recovery exercises. Define and maintain retention, replication, and recovery policies. Maintain recovery documentation, runbooks, and operating procedures. Ensure recovery objectives align with business requirements. Monitor storage capacity, utilization, and performance. Endpoint Management Manage Microsoft Intune and modern device-management solutions.

Configure and deploy security baselines, compliance policies, and endpoint controls. Manage Windows Autopilot and automated device provisioning. Administer Windows device lifecycle and patch-management activities. Manage application deployment and endpoint configuration policies. Support desktop and laptop infrastructure. Monitor device compliance and remediate non-compliant endpoints. Support mobile device management and mobile application management requirements.

Infrastructure and Cloud Security Implement infrastructure and cloud security controls. Apply cybersecurity best practices and system-hardening standards. Manage privileged access, administrative accounts, and role-based access controls. Investigate and resolve infrastructure and cloud security incidents. Manage system vulnerabilities, patch compliance, and configuration risks. Support compliance assessments, security audits, and governance initiatives.

Work closely with cybersecurity teams to implement security recommendations. Maintain secure configuration standards for servers, cloud platforms, storage, backup, and virtualization environments. Support Microsoft Defender for Cloud and other relevant cloud security solutions. Monitoring and Troubleshooting Monitor infrastructure and cloud environments using: SolarWinds Azure Monitor Log Analytics OCI Monitoring VMware monitoring tools Microsoft 365 administrative and security portals Additional responsibilities include: Perform root-cause analysis for major incidents.

Resolve escalated L2 and L3 infrastructure and cloud issues. Monitor system health, service availability, resource utilization, and performance. Maintain incident, problem, and change-management records. Develop preventive measures based on recurring incidents and performance trends. Coordinate wi

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