About this role

Teamwork makes the stream work. Roku is changing how the world watches TV Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines. What does the team work on? At Roku, the Live Operations FAST team is dedicated to delivering high-quality, seamless experiences across our Free Ad-Supported Streaming Television (FAST) channel ecosystem.

With a focus on operational excellence and continuous improvement, the team collaborates closely with service partners, content publishers, and internal stakeholders to manage the full lifecycle of FAST channel onboarding and ongoing channel health. As the FAST landscape continues to grow, we're expanding our team and developing scalable processes that raise the bar for partner experience and service delivery. The team operates as a shared resource, providing support across regions as business needs demand, while also valuing deep familiarity with in-country localized requirements to ensure partners in every market receive regionally informed, high-quality service.

Teamwork makes the stream work. What is the role? In this role, you will be a key operational partner to FAST channel publishers and internal teams, guiding new channels through the onboarding process and ensuring established channels meet Roku's quality and compliance standards. You will coordinate across cross-functional teams — including content, engineering, partnerships, and ad operations — to drive smooth channel launches and manage ongoing changes to live channel configurations.

This role sits at the intersection of live operations and platform reliability, so you will work alongside infrastructure, engineering teams, and service providers to support observability, automation, and encoding pipeline health as the FAST ecosystem scales. As a trusted point of contact for service partners, you will manage expectations, communicate clearly through ambiguous situations, and keep projects moving. As part of a shared resources team, you will flex to support any region as needed, bringing both in-country localized knowledge and technical depth to every engagement.

How will I use AI at Roku? At Roku, AI agents do most of the keystroke-level coding. Engineers act as the technical leads for those agents — setting context, planning work, verifying outputs, and recovering when the agent goes off course. We're embracing AI as a powerful tool to amplify human creativity, accelerate innovation, and deliver better results for our customers. Across teams, we're exploring how AI can enhance our work—and we're only looking for people who are curious, adaptable, and excited to grow alongside these technologies.

If you are excited about working this way, we want to talk to you. What are the responsibilities of the role? p]:inline" data-streamdown="list-item">Leading and coordinating FAST channel onboarding end-to-end, working with content partners and internal teams to meet launch milestones and quality standards p]:inline" data-streamdown="list-item">Serving as the primary operational contact for assigned service partners, building strong relationships and ensuring issues are resolved efficiently p]:inline" data-streamdown="list-item">Managing ongoing FAST channel configurations, including schedule updates, metadata changes, feed ingestion, and EPG alignment p]:inline" data-streamdown="list-item">Monitoring channel and pipeline health using observability tools; validating ingestion, triaging transcode and CDN delivery issues, and escalating incidents with clear context to engineering or peer technical teams p]:inline" data-streamdown="list-item">Driving automation of repetitive operational workflows through scripting, and collaborating with cloud infrastructure, operations, or business teams on capacity planning, incident reviews, or retrospectives p]:inline" data-streamdown="list-item">Driving change management efforts — communicating process or platform changes clearly to partners and internal stakeholders, and supporting smooth transitions p]:inline" data-streamdown="list-item">Coordinating cross-functionally with content, engineering, ad operations, and partnerships teams to resolve channel health issues and deliver on partner commitments p]:inline" data-streamdown="list-item">Flexing to support any region as part of a shared resources model, bringing regionally informed operational knowledge to ensure localized requirements are met p]:inline" data-streamdown="list-item">Tracking and managing multiple concurrent workstreams, maintaining clear documentation and status visibility for leadership and stakeholders p]:inline" data-streamdown="list-item">Driving continuous improvement efforts by identifying operational inefficiencies, proposing process enhancements, and helping implement changes that scale with team growth p]:inline" data-streamdown="list-item">Leveraging AI tools and emerging technologies to improve operational workflows, accelerate content review, and support faster, smarter decision-making across the team p]:inline" data-streamdown="list-item">Assisting in developing and refining operational playbooks, onboarding guides, and internal tooling to improve team efficiency and consistency p]:inline" data-streamdown="list-item">Maintaining service level expectations through proactive communication and timely follow-through on partner inquiries and escalations p]:inline" data-streamdown="list-item">Supporting the training and onboarding of new team members as the FAST operations team grows What experience would help someone be successful in this role at Roku? p]:inline" data-streamdown="list-item">4+ years of experience in digital media operations, streaming, or a related field, ideally working with content partners or service teams of varying sizes p]:inline" data-streamdown="list-item">Hands-on knowledge of FAST and VOD channel ecosystems, linear programming schedules, EPG management, metadata formats (XML, JSON), encoding pipelines, video packaging (HLS, DASH), and CDN delivery architecture p]:inline" data-streamdown="list-item">Experience with cloud infrastructure platforms (AWS, GCP, or Azure); familiarity with Infrastructure as Code tools such as Terraform or CloudFormation and well-architected framework principles p]:inline" data-streamdown="list-item">AWS Certified Solutions Architect – Associate (SAA-C03) or equivalent cloud certification p]:inline" data-streamdown="list-item">Scripting proficiency in Python, Bash, or similar — able to automate a workflow, parse a feed, or write a diagnostic tool when needed p]:inline" data-streamdown="list-item">Working knowledge of observability tooling (e.g., Datadog, Grafana, ELK, CloudWatch) to monitor pipeline health, identify issues, and support incident response p]:inline" data-streamdown="list-item">Strong organizational skills with a detail-oriented mindset — tracking details so nothing falls through the cracks p]:inline" data-streamdown="list-item">Excellent communication skills, both

Source listing: greenhouse_roku