About this role

WHAT WE ARE LOOKING FOR GS-11 Minimum Qualifications: You must have one year of specialized experience to perform successfully the duties of the position. To be creditable, specialized experience must have been equivalent to at least the GS-09 grade level in the Federal service performing ALL of the following: Providing customer service and account management support to internal and external stakeholders by responding to inquiries related to funding, billing, financial transactions, and service delivery.

Monitoring expenditures, funding balances, and spending trends to identify potential funding shortfalls, billing discrepancies, and funding issues requiring corrective action. Preparing financial reports, utilization reports, and account status updates for customers, program managers, and organizational leadership. Building and maintaining effective working relationships with customers and stakeholders to ensure timely resolution of issues and quality service delivery.

OR Have a Ph.D. or equivalent doctoral degree; OR 3 full years of progressively higher-level graduate education leading to such a degree; OR LL.M., if related. OR Have a combination of experience and education that meets 100% of the qualification. GS-12 Minimum Qualifications: You must have one year of specialized experience to perform successfully the duties of the position. To be creditable, specialized experience must have been equivalent to at least the GS-11 grade level in the Federal service performing ALL of the following: Serving as a primary point of contact for customers and organizational stakeholders on complex financial account management matters, funding issues, billing concerns, and service-related inquiries.

Developing and presenting recommendations regarding funding adjustments, spending strategies, and resource utilization based on customer needs and operational requirements. Leading the resolution of complex funding, billing, accounts receivable, and deobligation issues by coordinating with customers, program managers, financial personnel, and leadership officials. Managing customer relationships by proactively addressing concerns, communicating financial information, and ensuring a high level of customer satisfaction.

Documenting experience: IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Qualifications are based on breadth/level of experience. In addition to describing duties performed, applicants must provide the exact dates of each period of employment (from MM/YY to MM/YY) and the number of hours worked per week if part time. As qualification determinations cannot be made when resumes do not include the required information, failure to provide this information may result in disqualification.

Applicants are encouraged to use the USAJOBS Resume Builder to develop their federal resume. Do not copy and paste the duties, specialized experience, or occupational application questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. In accordance with Office of Personnel Management policy, federal employees are assumed to have gained experience by performing duties and responsibilities appropriate for their official series and grade level as described in their position description.

Experience that would not normally be part of the employee's position is creditable, however, when documented by satisfactory evidence, such as a signed memorandum from the employee's supervisor or an SF-50 or SF-52 documenting an official detail or other official assignment. The documentation must indicate whether the duties were performed full time or, if part time, the "percentage of times" the other duties were performed.

It is expected that this documentation is included in the employee's official personnel record. In order to receive credit for experience in your resume that is not within the official series and grade level of your official position, you must provide a copy of the appropriate documentation of such experience as indicated above. Experience refers to paid and unpaid experience, including volunteer work done through national Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to gain employment. You will receive credit for all qualifying experience, including volunteer experience. If such experience is on a part-time basis, you must provide the average number of hours worked per week as well as the beginning and ending dates of the experience so it can be fully credited.

OPM Qualification General Policies Website

Source listing: usajobs