About this role

📋 Description People management: Conduct monthly 1:1s with each direct report, track performance metrics (call Clinical quality: Review chart documentation and AI-flagged call recordings for quality/compliance Complaints & escalations: Triage and investigate patient complaints and negative reviews tied Process improvement: Own monthly SOP reviews for the FL team; flag gaps, conflicts, or outdated Cross-functional coordination: Serve as liaison between virtual care and in-center clinical staff Onboarding: Coordinate shadowing and ramp-up for new FL hires 🎯 Requirements Licensed PA, NP, or RN with clinical background in urgent/emergency care or telemedicine 2+ years in a clinical people-management or supervisory role Comfortable with performance data (call center reporting, chart audits) — this is a hands-on Strong documentation habits; you'll be escalating findings with evidence, not impressions Based in or able to work FL market hours 🎁 Benefits Unlimited PTO

Source listing: empllo_remote