About this role

📋 Description Handle customer support issues for an assigned game studio. Help players with account and technical issues. Resolve purchase- and gameplay-related queries. Work with a team of agents under a Team Lead and an Operations Manager. Take assisted training modules to grow and improve. Stay on top of client projects and updates to help players enjoy games. 🎯 Requirements You speak and write Portuguese at an advanced level (C1) and English at an intermediate level (B2).

Location: Portugal. You are located in Portugal. You are a fast learner, take initiative, and excel at troubleshooting. (Optional) A dedicated quiet workspace located within your residence. A minimum internet speed of 15 Mbps download and 15 Mbps upload with latency A minimum of 8 GB RAM. 🎁 Benefits 100% remote work with no commute or travel costs. Work at a fast-paced international company with gaming, e-commerce, and tech clients.

Casual, diverse, and inclusive culture with 80+ countries and 25+ languages. Access to innovative digital tools and training library. Various learning and career development initiatives throughout the year. Fun employee engagement activities and communities such as 5CA Connect, Pride, and more.

Source listing: empllo_remote