About this role

Power BI Support Engineer iTeamly Daily tasks: - Troubleshoot Power BI Desktop, Power BI Service, gateways, and administration issues - Perform root cause analysis and resolve incidents within SLA - Communicate technical solutions clearly to end users - Handle escalations and collaborate with engineering and support teams - Maintain accurate case documentation and customer communication Musts: Power BI ・2–3 years of infrastructure or technical support experience ・Good knowledge of Power BI and SQL ・Basic knowledge of SSRS ・Experience with customer-facing technical support ・Strong troubleshooting, communication, and email-writing skills ・Ability to manage complex issues and customer escalations ・Good command of English We are looking for a Power BI Support Engineer to support customers and resolve technical issues related to Microsoft BI solutions.

What We Offer ・Long-term international project ・Competitive compensation ・Professional development opportunities ・Supportive and collaborative team

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