About this role

For GS-14: One year of specialized experience, equivalent to the GS-13 grade level in the Federal service, obtained in either the private or public sector: Developing or implementing and communicating the strategy, vision and direction of an emergency management organization or disaster organization, such as a Federal, State or local government program office, department or field office; AND Overseeing, managing, or advising on the day-to-day operations of an organization/program or a customer service call center, including analyzing and making recommendations and decisions on workload distribution and diverse fluctuating workforce; AND Familiar with the forecasting and programming of various platforms within the workforce realm such as Genesys, or the equivalent; AND Conducts projects, maintaining collaboration with stakeholders which may include contractors, internal stakeholders, and executive management to include a customer data platform or the equivalent; AND Writing communications for internal and external customers to convey information such as policies, guidelines, operating procedures, position statements, funding requests/justifications, etc.; AND Communicating orally and representing the organization in meetings with senior/high-level government officials or private sector executives.

These qualifications must be clearly referenced in your resume. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on OPM's Qualifications web site: Program Management Series 0340 Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g.

Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Generally, time in Non-Pay status as a federal employee is not creditable towards the specialized experience requirement listed above.

All qualification requirements must be met by 11:59 pm (Eastern Time) on 09/04/2026.

Source listing: usajobs