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Supervisory Human Resources Specialist (Division Director, Customer Engagement)

Federal Aviation AdministrationMay be filled in various FAA duty locations

About this role

To qualify for this position, you must demonstrate in your application that you possess at least one year of specialized experience equivalent to the FV-J, FG-14 level. This experience is typically related to the line of work of the position to be filled and which has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. To be creditable, specialized experience must have been at least equivalent to the next lower level in the normal line of progression for the occupation in the organization.

SPECIALIZED EXPERIENCE IS DEFINED AS: Experience developing, implementing, and governing enterprise-wide Human Resources service delivery models and human capital strategies across a large organization. This includes establishing operational standards, standard operating procedures, and compliance frameworks to align HR workforce solutions with overarching agency priorities. OR Experience providing strategic oversight and direction to high-level advisory or consulting teams.

This includes serving as a senior escalation point for high-visibility HR service issues, advising executive leadership on organizational effectiveness, and presenting data-driven briefings or recommendations to C-suite or executive-level stakeholders. OR Experience directing the analysis of complex workforce and service delivery metrics to evaluate organizational health. This includes overseeing the development and tracking of key performance indicators, utilizing quantitative and qualitative data to identify long-term workforce trends, and modeling human capital modernization and succession planning.

OR Experience supervising a professional or technical workforce. This includes planning, assigning, and evaluating work performance; managing departmental workloads and staffing levels; and fostering workforce development through structured coaching, mentoring, and talent pipeline management. OR Experience leading large-scale cross-functional transformation initiatives and managing change within a complex organizational structure.

This includes implementing customer experience improvement frameworks based on user feedback, championing organizational accountability, and modernizing business operations. You should include relevant examples of the specialized experience in your work history. Errors or omissions may impact your rating or may result in you not being considered. Answer all questions to the best of your ability. DO NOT ASSUME THAT BECAUSE YOU HOLD, OR HAVE HELD THIS POSITION, YOU WILL AUTOMATICALLY BE FOUND ELIGIBLE.

You may be asked to provide evidence or documentation that you have this type of experience later in the selection process. Your responses are subject to verification through job interviews, or any other information obtained during the application process. Any exaggeration of your experience or any attempt to conceal information can result in disqualification.

Source listing: usajobs