About this role

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/19/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below: GS-09 Specialized Experience: You must possess at least one (1) full year of specialized experience equivalent to at least the next lower grade level(GS-7) level in Federal service that equipped you with the particular knowledge, skills and abilities to perform successfully the duties of the position, and that is typically in or related to the position to be filled.

Specialized experience includes: Skill in applying analytical and evaluative techniques to the identification and resolution of issues or problems as they are related to scheduling procedures and audits, workload, compliance with VHA guidelines; Knowledge of medical center goals and objectives and expert knowledge of scheduling directives and provisions related to access to care; Advanced skill in the use of computer systems with a wide variety of software such as Word, Excel, Power Point, Outlook, Access, Internet, and VHA databases to search, extract and organize data and produce reports; Ability to write effective and clear Standard Operating Procedures pertaining to materials being taught to staff and ability to design, develop, modify and evaluate training presentations, plans, instructions, materials and aids; Interpersonal relationships with internal and external customers; Ability to plan effectively and organize work, maintain department records, maintain confidentiality of materials, work efficiently under pressure, and paying attention to details.

OR, GS-09 Education: You must possess a masters or equivalent graduate degree, or successful completion of two (2) years of progressively higher-level graduate education leading to such a degree, or LL.B or J.D., if related, obtained in an accredited college or university. (NOTE: TRANSCRIPTS REQUIRED) OR, GS-09 Combining Experience and Education: I possess equivalent combinations of successfully completed graduate education and specialized experience directly related to the work of the Supervisory Program Specialist position.

(NOTE: TRANSCRIPTS REQUIRED) You will be rated on the following Competencies for this position: Accountability Communication Customer Service Decisiveness Flexibility Interpersonal Skills Interpersonal Skills Planning and Evaluating Problem Solving Resilience Teaching Others Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities.

Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work for this position is mainly sedentary with little need for physical exertion. Work Environment: Work environment involves everyday risks and normal safety precautions inherent in an office setting.

The work area consists of a private office with natural lighting. Work is fast paced and requires meeting numerous deadlines. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Source listing: usajobs