About this role

Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-12 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: Ability to develop the knowledge and skills of others by providing technical guidance, coaching, mentoring, constructive feedback, and knowledge transfer to improve individual and team performance.

Establish and maintain productive working relationships with customers, stakeholders, and cross-functional teams to accomplish organizational objectives, collaborate on IT initiatives, and resolve technical issues effectively. Identify, analyze, and resolve complex information technology problems by evaluating available information, developing practical solutions, making sound recommendations, and implementing corrective actions with minimal supervision.

Demonstrated knowledge of cybersecurity principles, policies, standards, and best practices sufficient to identify security risks, implement appropriate safeguards, support compliance requirements, and protect information systems, networks, and organizational data. Analyze business and technical requirements, evaluate information technology systems and processes, identify system improvements, and recommend or implement solutions that support organizational mission and operational needs.

Provide technical support by diagnosing and resolving hardware, software, network, and application issues; communicating technical information effectively to users; and ensuring timely, high-quality customer service and issue resolution. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Source listing: usajobs