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Technical Support Specialist, NF4

U.S. Marine CorpsQuantico, Virginia

About this role

Four (4) years experience that demonstrates a broad knowledge of administrative practices and principles in a technical support environment. Education may be substituted for years of experience. Highly skilled with knowledge of personal computer and networking technologies including hardware, software, and operating systems. Self-motivated with the ability to work independently or with minimal supervision. Exceptional customer relations and interpersonal skills.

Strong verbal and written communication skills including work organization and record keeping. Skills: Set priorities and establish deadlines; Determine appropriate solutions to complex operational problems; Read, analyze, and interpret complex technical data; Prepare clear, accurate, and complete records, reports, and correspondence. Attend and participate in annual training and obtain certifications as applicable. Must be able to accommodate a flexible work schedule.

Must be able to travel to support the program requirements. As an authorized and privileged user of Department of Defense Information Systems, candidate must possess or receive Information Assurance Awareness by completing the Security+ Certification as a condition of access within three months of employment and thereafter must complete annual Information Assurance awareness training. Must have experience in SharePoint with a strong emphasis on customization.

Must have advanced experience with SharePoint Designer and InfoPath. Must have intermediate ability to create customized web parts using a mixture of HTML, CSS, JavaScript, and XSL (i.e. using a Data View Web Part, pivot tables, Power Apps/Power BI). Must have an understanding of how to customize branding, SharePoint Designer workflows, InfoPath forms, applicability and use of content types, SharePoint web service interfaces, feature deployment standard features, enterprise features (Forms Server, Excel Calculation Services, and Business Data Catalog).

Skill to develop and deliver technical and operational plans, briefings, trainings, and build automated processes to disseminate program data (e.g. charts, tables, reports). Working knowledge of Information Technology processes and procedures, principles and practices, to include hardware, software, and operating systems in support of business operations. Skill to prepare and maintain clear, accurate, and complete records, reports and correspondence.

Source listing: usajobs